Tropicana Homes is the largest and most trusted homebuilder in El Paso. After 70 years, that’s something we are very proud of. Four times, we have been awarded “Builder of the Year” by the El Paso Association of Builders; in 2009, we were named “Texas Developer of the Year” and “Builder of the Year” in 2003, 2013 and 2015 by the Texas Association of Builders. In their Best of 2012 list, The City Magazine had Tropicana earning the honor of Best Homebuilder. Led by three generations of the Bowling family, it has been our privilege to build over 10,000 homes in this city.
There had been an awesome experience from the beginning to the end of the construction of my beautiful TORI Costume made home. I want to thank the professionalism and customer service from Mr. Rick Porras. Mrs. Sylvia Sandoval, and Mr. Jesus Serrano. I want to thanks also to Mr. Bowling for the quality of home building company.
** I have closed on my home with this builder and am absolutely ecstatic about the entire process. Here is a chronological review of the process from selecting this builder to closing. I looked at every builder in El Paso prior to arriving at Tropicana. I went with Tropicana because of the many upgrades that they offered. Those upgrades were reasonable priced but more importantly they offered an extensive list of choices. Sylvia Sandoval was the person that I went through and her knowledge of what the Tropicana could and would do was beyond my expectations. Not only were the upgrades extensive BUT…. Tropicana allows for modifications to the building plans. For example, I wanted the laundry room upstairs instead of where the plans called for. It was moved and built exactly how I wanted it. Again, I wanted a balcony that was not in the model home plans, it was built to my specifications. No questions asked. Tropicana is not a custom home builder, but with all of the changes and upgrades I asked for, I personally consider this builder a custom home builder without the custom home pricing! All things I asked for were granted, built, and I am so happy and grateful to Rick Porras for taking time to address concerns that I had during the building process. Rick personally ensured all of my concerns were taking care of in a expedited unbelievable time frame (Less than 24 hours)!!! I was allowed and even encouraged throughout the building process to be involved with it. I always felt welcomed at the building site. Any questions I had while surveying the site were adequately and politely answered by the various workers and site supervisor Chava. Sylvia assisted greatly in helping secure the financing for my new home. She also was an invaluable mentor in assisting me understand the overall process. She was the first contact and the last as she was present during the closing process. I would absolutely, with no hesitation, recommend, or even use this builder again for my family, friends, or possibly for an investment property for myself in the future. Thank you Tropicana for making my huge life decision a smooth, no stress, and totally enjoyable experience!!D
** There are no words that can measure up to the customer service that we received from Angela Feathers with Tropicana Homes. She is patient, humble, and very attentive to our every need… making our first-time home buying experience very easy and with so much love and warmth. Rain or shine, she made herself available to all questions, concerns, and with speedy responses. Even now, that we have closed on our home, she has demonstrated the promise she made to us that she will be there for us all the way through and more. We have never met anyone who is so genuinely caring like the way Angela has shown me and my family. We feel in our hearts, that no one else could have filled in her shoes for this once in a lifetime enjoyable experience. We are beyond blessed for her many efforts and are excited to be residents of Tropicana Homes. Thank you all for everything that you have done for us.
** There’s no words to express how grateful we are with not only Tropicana Homes but also with agent Manuel Gardea from Rio Bravo community for all the help in purchasing our dream home. He helped us in anything we needed and always answered the questions we had. From the simplest things to the most important decisions he was always there to explain and answer with clarity what we needed. Thank you so much Tropicana Homes and Thank you Manuel.
Llevábamos mucho tiempo en busca del hogar de nuestros sueños, algo que se ajustará a nuestro presupuesto pero sobre todo que llenara nuestras expectativas. Muchas veces conseguíamos casas bellas que no podías comprar por ser demasiado caras y otras que si se acercaban a nuestro bolsillo pero no nos llenaban. Gracias a Sylvia Sandoval conseguimos ambas cosas y si les soy honesta pesábamos que no se lograría pero ella siempre positiva, nos llevo de la mano en todo el proceso y nos hablo siempre con la verdad. Una casa puede ser cualquiera pero cuando uno encuentra el hogar de sus sueños es como si Dios mandara un ángel en tu camino para que todo se diera Gracias Sylvia por que sin ti este sueño no se hubiera echo realidad. Te agarramos mucho cariño en este transcurso 😘Dios te bendiga siempre!!!
(Translated review) We had been looking for our dream home for a long time. Something that would fit into our budget and most importantly, fill our expectations. Many times we would see beautiful homes that we couldn’t buy because they were too expensive or others that were in our price range but we didn’t like them. Thanks to Sylvia Sandoval we were able to find both things and to be honest we didn’t think it would happen but she was always very positive. She took us by the hand throughout the process and she always spoke with the truth. Anyone can find a house but when you find the home of your dreams it is like God sent an angel to your path so that everything could work out. Thank you Sylvia Sandoval, without you this dream would have not been a reality. Throughout the process we became very fond of you. God Bless you always!!!
Closed on a home with Tropicana late December 2019. Turned out to be a great experience. Staff was very helpful and courteous.
Sylvia my Real State Agent was very attentive to every request our family had and super exceeded our expectation. Great customer service, strongly recommend Tropicana. Glad I made this purchase.
Thank you all. 👍🏽😀
I bought my house with Tropicana in 2017 and it was a great experience. Our house is what we have always dreamed of. Sylvia Sandoval helped us with the entire process making everything so easy and the treatment Tropicana gives to their customers is unique. In addition, their warranty department has been there for everything we needed, something that makes us as a customer feel great because you can always count with them. I highly recommend Tropicana homes because of their customer care.
I’ve recently became a home owner on 26 May 2020 and been working with Mollie Stopani for over a year. All I can say is from day 1, working with Mollie has been an amazing experience. She stays true to her word by working with you EVERY STEP OF THE WAY!!! Extremely knowledgeable in her field and easy to work with. If she doesn’t know the answer, she’s quick to find out and have an answer for you. In this year long journey, there are tons of great things to say but long story short, I’ve never not once was unsatisfied in her performance. I’ve worked with a few different Realtors in the past and I can honestly say she’s the best out there!!! My Fiancé and I are forever thankful for Mollie doing all that she’s done to help make our dream come true. Thank you Tropicana…Thank you Mollie for everything. 5-5 and HIGHLY RECOMMENDED
Tropicana warranty is amazing . Jesus has been exceptional, proficient, and all around awesome. He has helped me with the issues regarding my house and when ever I need anything he always resolves it in a quick manner. He has made buying Tropicana worth every cent and I am extremely happy with my decision in buying a Tropicana house.
Best company to buy your first home. Thanks Tropicana Homes for making our dream come true.